Returns and replacements

Product Return

How can I return the ordered items?

You can, of course, return products that you do not want to keep within 14 days. The cost of sending the shipment to return the product shall be borne by the customer.

If the goods have been delivered to the customer’s address stated in the order and customer subsequently decided to terminate the Agreement then the delivery cost cannot be refunded.

The paid amount of the returned product will be refunded to you. The following return options are available:

How to make a refund:

1. Everything related to the return as well as a replacement can be found HERE. Use the Return Form for the order you want to return.

2. On the Return Form, specify the reason for the return of the product in question.

3. Contact our customer service at support@vallenssia-art.com to arrange a refund.

4. Pack the product together with the Return Form and any supporting documents you have received bundled with the product into a tightly closed original shipping box and send it to our address IDIZAJN vl. Snježana Blagšić, Blažićevo C 19, 51000 Rijeka, Croatia.

You can return the ordered products within 14 days.

Do you have any further questions about the return process?

Our customer service is also there for you every working day from 08:00 to 16:00 and you can contact us via CONTACT FORM or by phone number +385913290001.