Returns and replacements

Product Return

How can I return the ordered items?

You can, of course, return products that you do not want to keep within 14 days. The cost of sending the shipment to return the product shall be borne by the customer.

If the goods have been delivered to the customer’s address stated in the order and customer subsequently decided to terminate the Agreement then the delivery cost cannot be refunded.

The paid amount of the returned product will be refunded to you.

How to make a return:

1. Use the Contract Withdrawal Button below for the order you want to return.

2. Specify the reason for the return of the product/order in question.

3. Contact our customer service at support@vallenssia-art.com to arrange a return of the product.

4. Pack the original, unused, undamaged in any way product together with any supporting documents or any other items you have received bundled with the product into a tightly closed original shipping box and send it to our address IDIZAJN vl. Snježana Blagšić, Blažićevo C 19/A, 51000 Rijeka, Croatia.

The customer bears the expense of returning the product.

After the package is returned, it will be carefully examined to determine whether there is any damage. Only in the case of a completely undamaged and unused product the price of the returned item will be refunded, excluding shipping costs.

You can return the ordered products within 14 days.

Exclusion of the right to unilateral termination of the contract

When a customer has entered into a contract for the delivery of goods that are made to the customer’s specifications or the product is obviously tailored to the customer’s personal needs, the return of the product and a refund are not possible. In the case of ordering goods according to customer specifications, i.e. when the customer requested handmade goods according to Vallenssia-art shop with a request for a certain dimension, size, colours, type of material, technique and the like, for example, when commissioning art paintings on canvas with a given motif or, for example, making a stretched blank canvas on a frame in the dimensions desired by the customer, cancellation of the order is not possible, nor a refund of the money paid because such artwork cannot be used for resale.

Items on sale or discounted items cannot be refunded. Only regular price items can be refunded.

Please do not write or stick anything to the original packaging, because such packaging shall not be accepted for a return/replacement or a refund.

Do you have any further questions about the return process?

Our customer service is also there for you every working day from 08:00 to 16:00, and you can contact us via CONTACT FORM.