Communication Privacy Policy

Below we would like to inform you about what information about you we collect when you contact us and for what purposes we use your data.

Data Protection Officer

IDIZAJN, sole proprietorship for artistic creation Vl. Snjezana Blagšić, Blažićevo C 19, 51000 Rijeka, Croatia, OIB: 57905490158 (hereinafter referred to as “Vallenssia-art”), e-mail: support@vallenssia-art.com as the controller within the meaning of the General Data Protection Regulation (below: “General Regulation”) we take the protection of your personal data very seriously and comply with the legal regulations on data protection.

Data Processing

Vallenssia-art customer service and inquiry forms

Purpose of data processing

All questions from customers, visitors to our websites as well as all interested parties will be answered by our customer service, which handles various queries related to e.g., your user account and services, orders in the online shop as well as all other inquiries related to the Vallenssia-art shop. In order to process quality in case of the increased scope of inquiries as well as to ensure the same level of quality within the company, there is the possibility of forwarding inquiries to another company whereby the processing of personal data of all companies is subject to the same regulations on personal data protection. We always answer inquiries in Croatian or English.

You can contact us electronically via the enquiry form. You can also send your inquiry to customer service by e-mail or telephone. Please note that e-mail correspondence is not encoded at this time.

If you have established communication with us, we use your data to respond to your request and be able to continue communicating with you. If you have provided us with information about a third party, please also inform that third party about the processing of the data we are carrying out, and in particular that we have received this information from you.

If you use the ability to communicate with us and get in touch with us, we will identify you and guide you in written communication with you, e.g., inquiries related to the registration process, if necessary for the purpose of processing your inquiry.

Legal basis

The legal basis for processing data related to your communication with our customer service is Art. 6th item 1. b) of the General Regulation if the inquiry is related to the conclusion of the contract. For questions of respondents related to the exercise of the data subject’s right, the legal basis of Art. 6th item 1. c) general regulations. In other cases, the legal basis for data processing is Art. 6th item 1 f) General Regulations, based on our legitimate interest in processing the received inquiries efficiently and documenting the result of processing in case of receipt of additional inquiries with the inquiry processed earlier, as well as to comply with their legal obligation of the data protection officer.

Storage Period

We store all inquiries addressed to Vallenssia-art customer service.

Based on our legitimate interest, the data is stored for up to a maximum of 6 years from the conclusion of the processing of the query when, as a rule, the elements of the entry that allow identification is deleted.

Online purchases in Vallenssia-art shop

If you are shopping at the Vallenssia-art online shop, you will find more information on our website about the processing of data related to your purchases.

Please note that we also provide other websites as well as social media channels. More information about data processing on our other websites and social media channels can be found in the Information on the Processing of Personal Data in the part where data processing is regulated related to all our websites and each of our social network channels.

General about business communication with suppliers / external advisors / freelancers

Purpose of data processing

If you make contact with us related to business cooperation (e.g., as a supplier or business partner), we will generally receive the contact person’s personal information. We process them in the framework of processing business correspondence and, if necessary, for the purpose of carrying out pre-contractual actions and/or concluding contracts. If you have provided us with the information of an additional contact person, please inform them about the processing of the data we are carrying out, and in particular that we have received the data from you.  The responsibility for the data protection of the persons for whom you have provided us with the data lies with you.

Legal basis

The legal basis for the processing of data in the context of business communication is Art. 6th item 1. b) of the General Regulation, if the inquiry is related to the conclusion of the contract, and in other cases is the legal basis for the processing of data art. 6th item 1 f) General Regulations, based on our legitimate interest in conducting business communications in writing and documenting the result of processing in case additional inquiries are received with the inquiry processed earlier. In the last case mentioned above, you have as a data subject on the basis of the provisions referred to in Art. 21. The general regulation has the right to object to the processing of personal data.

Storage Period

We store business correspondence in our systems, and we run contracts in our contract management system to ensure systematic processing and documentation.

Depending on the type of data and the purpose of their collection, different deadlines apply in relation to the storage period or deletion. We have defined them by applying the legislation and the principle of reducing the amount of data. Fixed-defined deadlines arise, for example, from the rules of tax law and company law or contracts concluded.

Data protection queries

Purpose of data processing

Inquiries related to the regulations governing data protection, which are processed by Vallenssia-art customer service and our personal data protection officer, are stored for the processing and documentation of the processing of your inquiry and to comply with their legal obligation to the supervisory authorities. Mandatory information (e.g., name, surname, address) must be provided in order to be able to identify you as the person authorized to make the inquiry. Additional voluntary data entered can make your inquiry more accurate and possibly increase the scope of personal data.

Legal basis

The legal basis for the processing of data in the context of the inquiry referred to in point I is Art. 6th item 1.c) of the General Regulation in relation to compliance with legal obligations, i.e., Art. 6th item 1. f) General Regulations in relation to our legitimate interest in processing the received inquiries and documenting the result in case of additional inquiries with the request processed.

Storage Period

We will delete the written communication resulting after receiving your inquiry after the conclusion of the processing no later than 6 years unless you apply for deletion. In the event of an application for erasure, only the data necessary to prove the erasure in accordance with the prescribed storage periods will remain stored.

Recipients and transfer of data to third countries

In principle, we do not transfer your data to third parties unless we are legally obliged to do so (for example in the case of calls from law enforcement authorities) or if we need it to carry out business processes or use it under a data processing contract. For example, a third party is an order processing service provider, support services in the form of external call centres or also IT services. In all cases, we strictly comply with the legal provisions.

In doing so, it is also possible to transfer data to other countries where the aforementioned contractual partners may have their own registered offices or process data. These are primarily European Economic Area (EEA) countries and individual countries outside the EEA. These countries may apply data protection rules that are otherwise or less protective than European Union regulations. The possible consequence of this is that, for example, your data may be processed by government authorities for the purpose of control and supervision, perhaps without the possibility of a remedy. In the event that personal data are processed outside the European Union and there is no decision by the European Commission on adequate data protection, we implement appropriate safeguards, including the contracting of standard European Union data protection clauses.

You can access the texts of the Standardised Templates of the Commission of the European Union at  https://eur-lex.europa.eu/legal-content/en/TXT/HTML/?uri=CELEX:32010D0087&from=en and decisions on the appropriate level of protection at the https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en#dataprotec-tionincountriesoutsidetheeu.

Data subjects’ rights and data protection officer

Data subject rights

Generally

Our visitors have the right to information about the personal data relating to them, the right to data portability as well as – if applicable – the right to erasure, correction, restriction of processing and/or objection to processing, as well as the right to file a complaint with the Croatian supervisory authority.

Personal Data Protection Agency
Selska cesta 13610000 Zagreb
Telefon: 00385 (0)1 4609-000
e-mail: azop@azop.hr

Specific information on the right to object in accordance with Art. 21. General Regulations

On the basis of your special situation, you have the right at any time to object to the processing of personal data relating to you, which is processed in accordance with Art. 6th item 1. f) of the General Regulation (data processing for the purpose of protecting the legitimate interest). This also applies to profiling based on the same legal basis (Art. Point 4, 4. general regulations).

If you object, we will no longer process your personal data, unless we can prove that there are compelling and justified reasons for processing that go beyond your interests, rights and freedoms or the processing serves to establish, exercise or defend legal claims. If your complaint were to concern the processing of your data for advertising purposes based on Art. 6th item 1. f) General Regulations, we will discontinue processing without delay without further verification. This also applies to profiling that occurs in such circumstances.

Data Protection Officer

All inquiries related to data protection or your personal data can be sent to our Data Protection Officer by e-mail at the address privacy@vallenssia-art.com or by post at

IDIZAJN Vl. Snježana Blagšić
Blazićevo C 19, 51000 Rijeka
Croatia

Contact form is also at your disposal to communicate with us.

Last updated: March 2023